Identifying Organizational Capabilities for the Enterprise-wide Usage of Cloud Computing

Cloud computing (CC) is a computing paradigm which currently receives a lot of attention. Especially the public cloud model promises several business related benefits such as cost-reduction, enhanced flexibility and increasing agility. However, there are several issues that challenge the enterprise-wide usage of public clouds leaving the potential gains virtually untapped. It is assumed
that realizing the business potential while simultaneously mitigating the inherent risks of cloud computing demands cloud-specific IT capabilities (CC capabilities).

This research is set up to identify these critical capabilities. For this purpose, a conceptual model is developed that encompasses CC capabilities along the technological, human, and organizational dimensions. The model proposes that the degree to which a firm holds these capabilities is related to the degree to which a firm deploys and uses public CC resources in terms of IaaS, PaaS, and SaaS. As a further research, the conceptual model will be validated and refined via expert discussions. Next, the model will be applied in a quantitative study in order to reveal patterns on the relationship between CC capabilities and CC usage. We expect novel insights on how firms can exploit the benefits of CC.

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Center for Research on Service Sciences (CROSS)

The Center for Research on Service Sciences (CROSS) at the HNU is devoted to research around the management and production of services within and between companies.

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